GDPR Compliance
Our commitment to protecting your personal data under the General Data Protection Regulation
True-Fjord is committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains how we fulfil our obligations under these regulations.
Data Controller Information
True-Fjord acts as the data controller for personal information collected through this website and our services. Our contact details for data protection matters are:
True-Fjord
47 Princes Dock Street
Kingston upon Hull
HU1 2BQ
United Kingdom
Email: [email protected]
Lawful Basis for Processing
We process personal data under the following lawful bases as defined by the UK GDPR:
- Consent: Where you have provided explicit consent for specific processing activities, such as submitting enquiry forms or subscribing to communications.
- Contract: Where processing is necessary for the performance of a contract between you and True-Fjord, or to take steps at your request prior to entering a contract.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms.
- Legal Obligation: Where processing is necessary to comply with a legal obligation to which we are subject.
Your Rights Under UK GDPR
The UK GDPR provides you with the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you. We will respond to such requests within one month of receipt.
Right to Rectification
You have the right to request correction of any inaccurate personal data we hold about you.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal data. This right applies when the data is no longer necessary for its original purpose, you withdraw consent, or we have no overriding legitimate interest in retaining it.
Right to Restrict Processing
You have the right to request that we limit how we use your personal data in certain circumstances.
Right to Data Portability
Where technically feasible, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.
International Transfers
We do not routinely transfer personal data outside the United Kingdom. Where any such transfer is necessary, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
Data Breach Notification
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
Exercising Your Rights
To exercise any of your rights under the UK GDPR, please contact us at [email protected]. We may request verification of your identity before processing your request. We will respond to all legitimate requests within one month, though this period may be extended by two further months for complex requests.
Complaints
If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Last updated: January 2024