Privacy Policy
How we collect, use, and protect your personal information
This privacy policy explains how True-Fjord collects, uses, and protects personal information provided through this website and our services. We are committed to ensuring your privacy is protected.
Information We Collect
We may collect the following information when you use our services or interact with our website:
- Name and contact details including email address
- Property preferences and requirements
- Communication records between you and our team
- Information provided in enquiry forms
- Technical data including browser type and IP address
How We Use Your Information
We use the information collected for the following purposes:
- To provide our property search and consultation services
- To respond to your enquiries and requests
- To send relevant property recommendations based on your criteria
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Your consent when you submit enquiry forms
- Performance of a contract when you engage our services
- Our legitimate interests in operating and improving our business
- Compliance with legal obligations
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Client records are typically retained for six years following the conclusion of services, in accordance with legal requirements. You may request deletion of your data at any time, subject to legal retention obligations.
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. Access to personal data is restricted to personnel who require it for legitimate business purposes.
Third-Party Disclosure
We do not sell, trade, or transfer your personal information to third parties without your consent, except where necessary to provide our services or comply with legal requirements. This may include sharing information with landlords or letting agents when you have requested us to act on your behalf.
Your Rights
Under data protection legislation, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure in certain circumstances
- Right to restrict processing
- Right to data portability
- Right to object to processing
Changes to This Policy
We may update this privacy policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Us
For questions regarding this privacy policy or to exercise your data protection rights, please contact us at [email protected] or write to our office address.
Last updated: January 2024